Etiquette Guide

Appointments
A Concierge will coordinate a massage experience specifically to meet each individual’s requirements. Please note that calls will be directed to Soothe Spa and their concierge team will be able to book your appointment at the Refresh Massage Studio. Additionally, you may utilize our online booking portal if you prefer.

Health Concerns and Comfort Level
Please notify the Receptionist before booking treatments if you are pregnant, have allergies, high blood pressure, any physical ailments, or disabilities. This will prepare your therapist in advance so we will be able to provide the best possible Message Treatment or Therapy for you.

What to Wear During a Treatment
It is recommended that massage treatments are enjoyed without clothing although undergarments may be worn if preferred. Professional draping is performed throughout the duration of the service for privacy. We request that all guests take a shower prior to arrival. We will provide robes and slippers for your convenience.

Guest Timeliness
We ask that you arrive 15 minutes prior to your scheduled appointment time, allowing you time to change into a robe and sandals before your treatment. Unfortunately, late arrivals may result in abbreviated service times

Massage Studio Age Requirements
If you are under the age of 18, parental consent to get services is required.

Massage Studio Payment
We accept all major credit cards, and gift certificates purchased through Refresh Massage Studio. Registered hotel guests have the option to charge to their room. An 18%-20% gratuity is customary for your massage therapist based on the original price of service.

Cancellation Policy
We request a 24-hour cancellation window for all appointments. Please let us know 24 hours in advance should you need to cancel or make changes to your appointment. This also applies for same day bookings. In the event a 24-hour cancellation is not given 50% of the service will be charged to your room or credit card on file.  We do require a credit card to hold all reservations.