Frequently Asked Questions

What if I have special health considerations?
Prior to your session, we will ask you to fill out a health questionnaire so that we are aware of any health condition that may be adversely affected by your spa service. If you have any concerns at all, please let us know. If at any time during your massage you experience discomfort, please alert your therapist immediately.

I think I am coming down with a cold. Will a spa treatment make me feel better?
For the health and safety of both yourself and your therapist, we advise that you refrain from booking spa treatments if you feel you are getting sick. Massage can spread an illness through the lymphatic system and make you feel worse rather than getting better. For your health, we reserve the right to reschedule a treatment based on your symptoms.

When should I arrive?
Please arrive a minimum of 15 minutes prior to your appointment to allow time to fill out your intake form. If you wish to relax in our steam room or hot tub you are always welcome to stay after your treatment is finished.

What should I wear during my treatment?
Please wear whatever is comfortable for you to your session and we will provide you with a robe. All of our therapists are trained to drape sheets discreetly over any area of the body not involved in the treatment and to protect your privacy at all times. Before and after your treatment, the therapist will leave the room while you robe and disrobe.

What about my comfort?
This is your time, so feel free to discuss anything that affects your enjoyment of the session, whether it’s the room temperature, the volume of the music, or if you need a pillow or bolster. Please turn off your cell phone or other mobile devices while in our facility.

What about my jewelry and valuables?
Please don’t wear expensive jewelry or bring other valuables to your spa session. You will be provided a locker to put items into, but the spa is not responsible for lost or stolen items.

What if I am late for my appointment?
Arriving late will simply limit the time for your treatment. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be charged.

What is the cancellation policy?
We request a 24-hour cancellation window for all appointments.  Please let us know 24 hours in advance should you need to cancel or make changes to your appointment.  This also applies for same day bookings.  In the event a 24-hour cancellation is not given 50% of the service will be charged to your room or credit card on file.  We do require a credit card to hold all reservations.

What about gratuities?
We recommend a 20% gratuity on all services. Gratuities are a matter of personal discretion.

What about payment for massages?
We accept all major credit cards. If you are a guest at Grand Timber Lodge you may also charge them to your room.

What if I am pregnant?
While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Please notify us if you are pregnant when you make your appointment so that we can offer guidance. We do recommend that you are out of your first trimester if you are going to get any massage treatment.

Can I purchase a day pass to use the amenities at Refresh and at Grand Timber Lodge?
Unfortunately, Refresh does not offer day passes to non-resort guests to use our onsite amenities.  To gain access to these amenities one must be a guest at Grand Timber Lodge or book any service at Refresh Massage Studio.